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Notice of Privacy
Identity and address of the person in charge
The entities responsible for the personal data provided by you are Human Quality BTB, S.A. de C.V., TOP JT, S. DE R.L. DE C.V., FIDUCIA JT, S. DE R.L. DE C.V., and all of their affiliated and/or subsidiary companies (hereinafter collectively referred to as “Human Quality”), with address at Avenida San Jerónimo, Floors 24 and 25, Colonia San Jerónimo, Monterrey, Nuevo León, ZIP Code 64640, Mexico.
Personal data processed by Human Quality
In order to fulfill the purposes set forth in this Privacy Notice, Human Quality shall process personal identification data, contact information, family data, employment information, physical characteristics data, academic information, lifestyle habits and interests data, financial and/or asset-related information, and data related to personal references.
By providing personal data relating to third parties, you acknowledge that you have obtained their consent for Human Quality to process such personal data in order to contact them and request references regarding you.
If you contact us through social media platforms, we may process the information contained in your public social media profile, as well as the content of your posts.
For the purposes described herein, Human Quality may also process sensitive personal data, including but not limited to: disabilities and type of disability, health condition, medical studies or examinations, height, weight, clothing size, illnesses or medical conditions of the data subject and of the references provided, medical treatments, injuries or accidents, union affiliation, political ideology, religious beliefs, involvement in legal proceedings or disputes, and membership in social or sports clubs.
Necessary purposes
Human Quality shall process your personal data for the following necessary purposes:
1. To identify you;
2. To place you in employment opportunities or temporary assignments;
3. To comply with recruitment, personnel selection and hiring agreements;
4. To provide personnel supply and administration services, payroll services, and other service agreements entered into with our clients;
5. To evaluate whether you are qualified to perform a position or function within a workplace;
6. To inform you of available job opportunities;
7. To contact you regarding a service request in order to verify information or request additional documentation or information;
8. To verify the information, you provide;
9. To request psychometric evaluations, employment background investigations, consulting services, recruitment and hiring processes, personnel outsourcing services, and human resources solutions;
10. To store information in our databases and systems;
11. To conduct research, analysis, and statistical reporting;
12. To maintain Human Quality databases updated;
13. To record telephone calls between you and Human Quality for support, quality assurance, complaints handling, suggestions, and claims regarding our services through physical and electronic communication channels;
14. To evaluate the quality of the services provided by Human Quality;
15. To improve the provision of services;
16. For administrative purposes;
17. To comply with legal obligations;
18. To satisfy operational and business requirements.
Non-necessary purposes
To generate statistical information and reports, as well as to contact you directly, or through Related Parties or business partners of Human Quality, during the development and delivery of marketing or advertising campaigns to offer additional products and/or services from Human Quality, its Related Parties, or business partners, even after the termination of the Contractual relationship; To conduct internal studies, generate statistical information, and reports related to the Services regarding: (i) those requested but not provided by Human Quality, or (ii) those provided by Human Quality that have been terminated; To process personal data as part of a decision-making process without evaluative human intervention and using mass data analysis techniques to perform profiling activities, based on combining information provided by you, information obtained from publicly accessible sources, social networks, and information that Human Quality may infer or obtain as a result of applying various data analysis technologies. This is for the purpose of contacting you and sending you advertising, promotional, and/or informational materials that we believe may be of interest to you. Unless you object, we will access the contact information you make visible on your social media profiles (Facebook, Twitter, Instagram, and LinkedIn) to update your personal data and fulfill the purposes outlined in this Privacy Notice.
If you do not wish for your personal data to be processed for any or all of these additional purposes, you may inform us at the following email address: asistencia@humanquality.com.mx.
Use of cookies
We inform you that our website uses cookies, web beacons, and other technologies to monitor your online behavior, provide you with better service and a better user experience, and offer you new products and services based on your preferences.
Human Quality uses its own and third-party cookies to evaluate the quality of service it offers by conducting satisfaction surveys. These surveys allow us to: (i) identify you as a website user; (ii) offer you a more personalized product purchase experience; (iii) analyze and monitor your browsing behavior; (iv) conduct and track surveys; (v) perform internal website performance analyses; (vi) maintain a record of your consent while using the website; (vii) prevent fraudulent activity; and (ix) enable you to use the website and its features appropriately.
You can disable cookies by following the procedure below, depending on the software you use to browse the website: (i) Internet Explorer: Tools: Internet Options: Privacy: Settings. For more information, you can consult Microsoft support or your browser’s Help. (ii) Firefox: Tools: Options: Privacy: History: Custom Settings. For more information, you can consult Mozilla support or your browser’s Help. (iii) Chrome: Settings: Show advanced settings: Privacy: Content settings. For more information, you can consult Google support or your browser’s Help. (iv) Safari: Preferences: Security. For more information, you can consult Apple support or your browser’s Help.
For more information on the use of these technologies, please visit https://www.humanquality.com.mx.
Mechanisms to express to human quality the refusal to process your personal data for non-necessary purposes.
If you do not wish your personal data to be processed for the non-essential purposes described above, you may deny your consent through the request submitted to Human Quality in connection with the provision of services.
Your refusal to allow the processing of your personal data for such purposes shall not be grounds for denying the requested services.
Transfers of personal data
We inform you that your personal, sensitive, and financial data will be transferred within and outside the country to the following recipients and for the following purposes:
| Recipient of personal data | Purpose |
| Banking Institution | To process payments for products and services. |
| Competent Authorities | To comply with legal requirements or requests from authorities; to safeguard the public interest or for the administration of justice; or for the recognition, exercise, or defense of a right in legal proceedings, as well as in cases specifically permitted by law. |
| Prospective purchasers or acquirers | In the event of a merger or acquisition, to allow the prospective buyer or acquirer to analyze Human Quality situation. |
| Merger / Acquirer | To use the data in the same way that Human Quality used it, that is, for the employment relationship. |
Companies within the Human Quality group may share your personal data for marketing, advertising, and sales purposes, as well as with our clients, companies, and associations both within and outside the industry, in order to provide better service.
If you do not wish Human Quality to transfer your personal data for transfers that require your consent, please send an email to asistencia@humanquality.com.mx. Your request will be addressed promptly.
Security measures
Human Quality is committed to safeguarding the confidentiality of your Personal Data; therefore, in compliance with Corporate Policies and the Law, Human Quality maintains the necessary Security Measures to protect Human Quality databases and to prevent their loss, alteration, destruction, unauthorized use, access, or processing.
ARCO rights and / or revocation of consent
You or your legal representative may exercise any of the rights of access, rectification, cancellation, or opposition (hereinafter “ARCO Rights”), as well as revoke your consent for the processing of your personal data, by sending an email to the Human Quality Legal Department at asistencia@humanquality.com.mx.
Your request must be made using the “ARCO Rights Request Form,” which is available on the website https://www.humanquality.com.mx in the ARCO Rights Request Form section. You can also request it by email at asistencia@humanquality.com.mx so that the Human Quality Legal Department can send it to you and follow up on your request. You or your legal representative must properly verify your identity by completing all the fields indicated on the form and attaching a copy of one of the valid official identification documents listed therein. Alternatively, you may exercise these rights by sending a written request to Human Quality, addressed to the Legal Department, at the following address: Avenida San Jerónimo, Floors 24 and 25, Colonia San Jerónimo, Monterrey, Nuevo León, C.P. 64640.
The request must include and be accompanied by:
• Your name and address, and any other means of communicating the response to you.
• Documents that prove your identity and/or that of your legal representative.
• A clear and precise description of the Personal Data with respect to which you seek to exercise any of the aforementioned rights.
• Any other element or document that facilitates the location of the Personal Data.
• In the case of rectification requests, you must indicate the modifications to be made and provide the documentation that supports your request (when applicable).
• Human Quality will inform you of the decision made within a period not exceeding 20 business days from the date on which your request was received, so that, if applicable, it may be implemented within 15 business days following the date on which Human Quality communicated the response to you.
• In the case of requests for access to Personal Data, delivery will proceed upon prior verification of your identity or that of your legal representative, as applicable.
Access to your Personal Data will be considered granted when it is made available to you, regardless of the medium or format; or, alternatively, you will be provided with simple copies of your data, at Human Quality discretion.
Regarding the revocation of your consent, please note that this will only be permitted in certain cases.
If you have any questions regarding the Processing of Personal Data, or the procedure for exercising your rights, please contact the Legal Department through the indicated channels.
Limitation and / or disclosure of your personal data
You may limit the use or disclosure of your personal data by sending your request to asistencia@humanquality.com.mx. If your request is granted, you will be registered on Human Quality exclusion list.
Changes or modifications in the privacy notice
This notice may be modified, changed, or updated due to new legal requirements, our own needs, and our data protection practices. Human Quality will keep you informed of any changes by making the new privacy notice available to you through one or more of the following means: (i) through our website: https://www.humanquality.com.mx (ii) at Human Quality facilities.
Date of last update to this privacy notice: August 2023.