ARCO rights

ARCO Rights are defined as the Right of access, rectification, cancellation, and opposition of the Holders regarding their personal data. The following terms are those defined in the Data Law and are used in the privacy notices of OUTSOURCING PERSONNEL SERVICES, SA de C.V., COMPENSACIÓN APLICADA, S.A. de C.V., GRUPO HQP, S.A. de C.V. and ESTRATEGIAS HUMANAS, S.A. de C.V. (hereinafter “Human Quality”) that appear published on the website:

Right of access: The Holder has the right to request and obtain free information on his personal data subjected to treatment by the person in charge of the Database, the origin of said data, as well as the communications made or that are planned to be made of them.
Right of cancelation: The Holder has the right to request and obtain free cancellation of their personal data when the treatment thereof does not comply with the provisions of the Data Law, or they are no longer necessary or relevant for the purpose for the which have been collected or registered by the person responsible for the Database or treatment.
Right of opposition: Manifestation of the will of the Holder that informs the person responsible for the Database or treatment, his wish that her personal data not be subject to a specific treatment.
Right of rectification: The Holder has the right to request and obtain free of charge the rectification of his inaccurate or incomplete personal data subjected to treatment by the person in charge.

The Holders or the natural persons to whom the personal data correspond, may exercise their Arco Rights under the following procedure:

  • Fill out the same Arco Request found on the Website:
  • Present the Arch Request / s in person and duly signed at Ave. San Jerónimo 401, Colonia San Jerónimo in Monterrey, Nuevo León, C.P. 64640.
  • ARCO Requests will not be received by means other than what is established in the previous paragraph.
  • To prove her identity, the owner or the natural person must attach to their original application and a copy of any of the following documents:
  • Valid passport.
  • Voting credential issued by the Federal Electoral Institute.
  • Professional license issued by the Secretary of Public Education.
  • National Military Service card issued by the Secretariat of National Defense.
  • Current immigration document issued by the competent authority (in the case of foreigners).
  • Consular Registration Certificate issued by the Ministry of Foreign Relations or by the corresponding Consular Office.
  • Electronic signature protected by a valid digital certificate; and other authentication mechanisms previously agreed between the owner and the person in charge.

If the ARCO Application is submitted through a legal representative, a letter signed by the Holder must be attached to it, expressly indicating that said legal representative is authorized to enforce the ARCO Rights on behalf of the Holder. Said letter must contain an annex some of the identification documents of the Holder previously mentioned in number two. Additionally, the legal representative must attach a power of attorney signed by 2 witnesses.

Note: For the attention of the ARCO Request, the Holder must only cover the costs of shipping, reproduction, and certification of documents (if applicable). If the Holder makes more than one ARCO Request in a period of less than one year, the costs for the Company may not be greater than 3 days of minimum salary unless there are substantial modifications to the privacy notice that motivate new consultations. Once the ARCO Request is received, the Personal Data Officials will verify if it meets all the requirements previously described, if not, they will contact the Holder by email and will require them to correct the deficiencies within the next 5 business days upon receipt of application. If it is not corrected after 10 business days, the request will be deemed not submitted.

Each of the ARCO Requests that HUMAN QUALITY receives will be assigned folio numbers by type of request, whether it is request for access, rectification, cancellation, or opposition.

The entity will not be obliged to cancel personal data when:

  • It refers to the parts of a contract and are necessary for its development and fulfillment.
  • Must be treated by legal provision.
  • Obstruct judicial or administrative actions.
  • Are necessary to protect the legally protected interests of the Holder.
  • They are necessary to comply with a legally acquired obligation.
  • Are subject to treatment for prevention or for medical diagnosis or management of health services (provided that such treatment is carried out by a health professional).

Note: If the answer given to the Holder is not fully satisfied, the latter may file the procedure for the protection of personal data before the Federal Institute for Access to Information and Data Protection, in accordance with what is described in the privacy procedures of data.